Question 1

Is the first consultation free?

Accepted Answer

Yes, your first consultation at our Wakad office is free. We'll understand your situation, look at your documents and explain the way forward. You can also start on phone or WhatsApp. Any further service terms are explained upfront, before you decide anything.

Question 2

Can you help if my policy was not bought through you?

Accepted Answer

Yes. Many people come to us with policies bought from banks, online portals or other agents. We can review the policy, help with servicing and assist with claims regardless of where it was bought.

Question 3

My claim was rejected. Is there anything I can do?

Accepted Answer

Often, yes. We first look at the exact rejection reason and your policy wording. If there are grounds, we help gather supporting documents, draft a representation to the insurer, escalate to the insurer's grievance cell and, where appropriate, guide you on the Insurance Ombudsman and IRDAI complaint routes. We can't promise an outcome. The final decision rests with the insurer or the relevant authority.

Question 4

My claim is delayed. What should I do?

Accepted Answer

Keep copies of everything you've submitted and note your claim number. Share the details with us. We'll check whether any documents are pending, follow up with the insurer or TPA on your behalf and help you escalate through the proper channels if the delay continues.

Question 5

What do you charge after the free first consultation?

Accepted Answer

[Add your fee policy here]

Question 6

Can you help me port my health policy?

Accepted Answer

Yes. We'll compare your current policy with options from other insurers, explain how waiting-period credit generally works when porting, and help you with the paperwork within the timelines that apply before your renewal date.

Question 7

How do I change nominee or address on my policy?

Accepted Answer

This is done through an endorsement request to your insurer. We'll tell you exactly which form and documents are needed (usually ID and address proof), help you fill them in and follow up until the change is reflected on your policy.

Question 8

Do you speak Hindi and Marathi?

Accepted Answer

Yes. We're comfortable in English, Hindi and Marathi, so you can explain your situation in whichever language you prefer.

Question 9

Which areas do you serve?

Accepted Answer

We're based in Wakad and regularly help clients in Hinjewadi, Mahalunge, Baner, Balewadi, Maan, Marunji, Tathawade, Punawale, Ravet and nearby areas. Not on the list? Message us, we likely serve you.

Question 10

Can I visit your office?

Accepted Answer

Of course. Our office is at The Address Commercia, Wakad, Pune. We're open Monday to Saturday, 10 AM to 7 PM, and on Sunday by appointment. A quick WhatsApp before you come helps us make sure we're available for you.

Question 11

How quickly will you respond?

Accepted Answer

We aim to reply to WhatsApp messages and calls the same working day. For urgent claim situations, such as a hospital admission, call us directly.

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